FREEDOM WEAPONS® WARRANTY SERVICE
FREEDOM WEAPONS® LIMITED LIFETIME WARRANTY TERMS & CONDITIONS:
Except where otherwise noted, FREEDOM WEAPONS® offers a LIMITED LIFETIME WARRANTY for all defects in workmanship and materials on all firearms to the original purchaser of the weapon. This warranty extends to any and all parts of the firearm as originally sold by FREEDOM WEAPONS®. It does not extend to firearms modified after their original purchase; damaged through abuse, misuse, neglect or lack of proper care and maintenance; or firearms used for anything other than for their legal purpose. If a firearm meets the requirements above, and cannot be repaired, FREEDOM WEAPONS® will replace it with a new firearm. Where possible, an original model of the firearm will be used for replacements. If a replacement firearm identical to the returned firearm is not available, FREEDOM WEAPONS® will replace it with a firearm of equal value to be determined at our discretion. The FREEDOM WEAPONS® LIMITED LIFETIME WARRANTY does not extend to monetary compensation for firearms purchased by the consumer at the retail level. Any and all claims for monetary return must be addressed with the retail location from which the consumer purchased the FREEDOM WEAPONS® brand domestic or imported firearm and will be subject to the terms and conditions of the return policies for the retail location. FREEDOM WEAPONS® is not liable for any returns, claims, nor policies from independent resellers of FREEDOM WEAPONS® products.
FREEDOM WEAPONS® requires replacement firearms or receivers be transferred via a Federal Firearms Licensed (FFL) Dealer. FREEDOM WEAPONS® is not responsible for fees to transfer replacement firearms.
WARRANTY SERVICE RETURNS PROCEDURE:
FREEDOM WEAPONS® provides warranty services, repairs and parts for our products. If you believe your FREEDOM WEAPONS® product requires service, please contact our Customer Service at 615-991-4952 to obtain a Return Authorization (RA).
All firearms returned for service must be registered through the FREEDOM WEAPONS® web site to receive warranty services. Make certain your telephone number and email address, is clearly noted on the Registration. We will charge for service of firearms that are not registered. Once a RA for a firearm is issued by FREEDOM WEAPONS® Customer Service, you will receive an automated email confirmation that will also include the instructions on how to return the firearm via an authorized and active Federal Firearms License (FFL) dealer. To avoid any refusals or delays carefully follow the instructions provided in the RA confirmation email to ensure your firearm is properly received by our Service Department.
All firearms returned to FREEDOM WEAPONS® for service, will only be shipped to and from the address provided to the Customer Service Representative when the RA is created. We require firearms be sent to a firearms dealer with a valid Federal Firearms License (FFL). FREEDOM WEAPONS® is not responsible for any fees or cost associated with the return shipment. It is the responsibility of the consumer to notify FREEDOM WEAPONS® of any issues or concerns regarding the return shipment of the firearm at the time the RA is issued.
All additional items (magazines, firearms parts, rifle scopes, etc.,) also require a RA to receive service. To obtain a RA from our Customer Service department a valid proof of purchase must be provided. Once a RA is obtained from FREEDOM WEAPONS®, the Customer Service Representative will provide you with a RA number. That number must be placed on the outside of the package; visible for our Returns Department to be accepted into the facility. Packages that do not visibly reveal the RA number will be denied access into FREEDOM WEAPONS® facilities and returned to sender without notification. NOTE: FREEDOM WEAPONS® is not liable for any shipping charges incurred by the consumer. Please also note, in the case of third-party components, FREEDOM WEAPONS® warranty does not apply. In these cases, we will be glad to assist you in obtaining warranty service from the manufacturer. Please call us before requesting an RA and shipping the product.
Once your product is received by our Warranty Department, an E-mail notification will be sent to inform you that the product has been received and has been placed into our service system. All items serviced will include a service report from the technician who performed the repair work. Each report will note issues discovered, corrections made, parts repaired or replaced and the results of an active fire test (if applicable). Once your item has been serviced, you will receive an email notification that the firearm or product is being returned to you or your FFL dealer.
NOTE: Please note the time required to service your product may vary due to other service requests and availability of parts from our suppliers. All items are repaired in the order in which they are received, subject to parts availability.
All payments can be made through FREEDOM WEAPONS® Customer Service via Credit/Debit Card. If this means is not available, please contact Customer Service at 615-991-4952.
DISCLAIMER:
FREEDOM WEAPONS® provides all warranty service for firearms covered by the FREEDOM WEAPONS® LIMITED LIFETIME WARRANTY. Repairs and replacements are subject to product and parts availability for domestic products.
FREEDOM WEAPONS® reserves the right to deny or decline any warranty services or products that do not meet the warranties implemented by our manufacturers.
If you have any questions or concerns regarding our warranty policy or services please contact us at 615-991-4952.